SHIPPING 24/48h | FREE DELIVERY | REVIEW 4.9/5 ★★★★★

Your questions

YOUR QUESTIONS

ORDERED

  • IS IT POSSIBLE TO MODIFY MY ORDER?

Yes, it is possible to modify your order. On the other hand, you have only 24 hours to be able to make the change. 

You just have to send us a message on our mailbox (info@atelier-atypique.fr ) to inform us of the order modification.

  • I ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?

If you receive only part of your order, it is normal. Objects are often sent separately. Don't worry, the rest should be coming soon!

If, after 15-20 working hours, the rest of the order has not arrived, contact us via our mailbox (info@atelier-atypique.fr ) . 

DELIVERY

  • IS IT POSSIBLE TO CHANGE MY DELIVERY ADDRESS?

Yes, it is possible to change my delivery address. On the other hand, you have only 24 hours to be able to make the change.

You just have to send us a message on our mailbox (info@atelier-atypique.fr ) to inform us of the modification of the order.

  • WHEN WILL I RECEIVE MY ORDER?

Delivery times are on average 5 to 14 working days depending on the product. 

If the order has not arrived after 30 working days, contact us via our mailbox (info@atelier-atypique.fr ) .

  • CAN I COLLECT MY ORDER FROM A UPS COLLECTION POINT?

No, it is not possible to collect your order from a UPS collection point.

  • I HAVE NOT RECEIVED MY PACKAGE YET - HOW SHOULD I PROCEED?

Average delivery times are 10 to 15 working days.

If the order has not arrived at the end of these 10-15 working days, contact us via our mailbox (info@atelier-atypique.fr ) .

  • DO YOU OFFER FREE SHIPPING?

Yes, we offer free delivery in Continental Europe and those regardless of the value of the basket. For the rest of the world, delivery costs may vary depending on the destination and the weight of the package.

ORDER PROGRESS

  • HOW TO ORDER?

You can place your order online directly on our website www.atelier-atypique.fr

  • WAS MY ORDER SUCCESSFULLY PLACED?

Following your order, you will receive a confirmation email directly. If you haven't received it, your order has failed.

In this case you have to start the command again.

If this does not work, contact us via our mailbox (info@atelier-atypique.fr).

  • WHY DIDN'T I RECEIVE AN EMAIL OF ORDER CONFIRMATION?

If you have not received a confirmation email, your order has not been placed.

If this does not work, contact us via our mailbox (info@atelier-atypique.fr).

PAYMENT AND SECURITY

--> PAYMENT AND FEES

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment by Credit Card and via Paypal.

  • WAS MY PAYMENT SUCCESSFULLY MADE?

If your payment has been made successfully, you will receive an order confirmation email.

If you have not received this email, check that your email address is spelled correctly.

--> SECURITY AND CURRENCY

  • ARE MY PAYMENT DATA SECURE?

Your payment data is well secured.

We use the payment leaders Stripe which ensures optimal security of your payment data.

  • DO YOU KEEP MY PAYMENT DATA?

No, we do not store your payment details.

OTHERS

--> SPECIALS

  • HOW TO USE MY PROMOTIONAL CODE?

When ordering, you can enter your code in the box provided for this purpose. Following that, the reduction is automatically carried out.

If that doesn't work, check that the code is spelled correctly.

--> COLLABORATION

  • I AM AN INFLUENTIAL PERSON ON SOCIAL NETWORKS - IS A COLLABORATION POSSIBLE?

Yes it is possible.

Contact us via our mailbox: info@atelier-atypique.fr

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